|
3A
Marine Service, Inc.
is a marine sales and service business, servicing and selling boats
to 45’ and all types of recreational marine power.
Prior to 1981,
3A Marine Service was a proprietorship owned by Edwin Lofgren
who was a full time high school teacher and part time at the business.
The business
grew by leaps and bounds together with the high-energy economy of the
1980s and public interest in boating.
Two significant
steps were taken by the company in response to the above-mentioned growth.
First, 3A Marine Service was incorporated and secondly, the land
and buildings that house the business were purchased.
This growth
was chiefly spawned by our service orientation. Everything was,
and is today, driven by Customer Service, and structured around
a service center. Today, 3A Marine Service has an excellent
reputation as one of the best marine service facilities in Massachusetts,
and for Customer Service. This service, is, and will remain a
focal point for the business.
By 1988, growth
was admittedly a management threat to business. The accountant
for the business gave Mr. Lofgren a choice - run the business full time
or sell to someone who would. The former route was chosen.
Controlled,
managed growth was a successful plan, and 3A Marine Service prospered
until the recession hit.
Although the
business took its “hits” with this recession, once again a plan was
developed to stay the course and to ensure the future. The business
retreated into its service base, which became its chief profit center.
Inventories were drastically cut to match the downsizing in sales activity.
A bold step
forward was taken in the newly important service department -- expansion.
A new shop facility was built on location and two new full time and
four new part time technicians were hired and schooled. It worked
like a charm ~ people were not buying but needed service more than ever
to stay on the water. There were twelve major marine dealerships
on the South Shore of Boston prior to the recession. 3A Marine
Service was one of the three that remained at the conclusion of
the recession.
In the 1980s,
we developed a need for additional service space and boat storage.
The two acres at 292 Lincoln Street were rented (and later purshcased)
from an old friend. This land and building gives us a second service
center and a solid storage facility. We now employ five full time
and four part time technicians and we have maintenance and repair work
that occupies us year round. In fact, service demand often strains
our capabilities.
Sales rebounded
in 1994 and sales growth has exceeded expectations.
We now handle
three major boat lines: Four Winns, Parker, and Seaswirl
Boats: five major motor lines: Mercruiser, Volvo, Johnson,
Evinrude and Tohatsu. We also sell and service Yamaha pre-packaged
outboards.
We have developed
a Parts And Accessories Department which has become a very successful
additional profit center, managed by Melanie Krause, who is set up as
the heir-designate for the business. Melanie is computer literate
and educated, and has led the company in this direction in the bookkeeping,
service and parts department, with links to suppliers. With Melanie’s
guidance, we have a keen eye on the Internet, and the role it plays
in our industry and our own business. Our company web site is very active
and is playing a significant role in sales.
With our basic
service center nucleus, key lines and an eye to the economy and the
future, 3A Marine Service is poised for continued success.
In 2005, 3A Marine Service became one of the first U.S. Marine Industry 5 Starr Certified Dealers. We consider this to be a great honor and we will strive to continue to excel in facility, operations and customer service to remain a certified dealership.
One other
development is worthy of mention. Mr. Lofgren, in the last few
years, has had the opportunity to serve the industry outside of the business. 3A Marine Service is a member of Massachusetts Marine Trades Association (MMTA), Marine Retailers Association of America (MRAA), and Save the
Harbor/Save the Bay (SHSB). Mr. Lofgren is a past President of
MMTA and serves on the Board of Directors for SHSB, MMTA and MRAA. One interesting
sidelight here is SHSB participation in the development of the newly
created Boston Harbor Islands Park. Here we will push for preservation,
for managed access, and perhaps create a major destination for recreational
boaters right here in our area.
|