3A Marine Service , Inc. is a marine sales and
service business, servicing and selling boats to 45 feet and all types of
recreational marine power.
Prior to 1981, 3A Marine
Service was a proprietorship owned by
Edwin Lofgren who was a full time high school teacher and part time at the
business.
The business grew by leaps
and bounds together with the high-energy economy of the 1980s and public
interest in boating.
Two significant steps were taken by the
company in response to the above-mentioned growth. First, 3A
Marine Service was incorporated and secondly,
the land and buildings that house the business were purchased.
This growth was chiefly spawned by our
service orientation. Everything was, and is today, driven by Customer
Service, and structured around a service center. Today, 3A Marine
Service has an excellent reputation as
one of the best marine service facilities in Massachusetts, and for Customer
Service. This service, is, and will remain a focal point for the
business.
By 1988, growth was
admittedly a management threat to business. The accountant for the business gave
Mr. Lofgren a choice - run the business full time or sell to someone who would.
The former route was chosen.
Controlled, managed growth was a successful
plan, and 3A Marine Service prospered until the recession hit.
Although the business took
its hits with this recession, once again a plan was developed to stay the course
and to ensure the future. The business retreated into its service base, which
became its chief profit center. Inventories were drastically cut to match the
downsizing in sales activity.
A bold step forward was taken in the newly
important service department -- expansion. A new shop facility was built
on location and two new full time and four new part time technicians were hired
and schooled. It worked like a charm ~ people were not buying but needed
service more than ever to stay on the water. There were twelve major
marine dealerships on the South Shore of Boston prior to the recession.
3A Marine Service was one of the three that
remained at the conclusion of the recession.
In the 1980s, we developed
a need for additional service space and boat storage. The two acres at 292
Lincoln Street were rented (and later purchased) from an old friend. This land
and building gives us a second service center and a solid storage facility. We
now employ five full time and four part time technicians and we have maintenance
and repair work that occupies us year round. In fact, service demand often
strains our capabilities.
Sales rebounded in 1994
and sales growth has exceeded expectations.
We now handle three major
boat lines: Four Winns, Parker, and Seaswirl Boats: five major motor lines:
Mercruiser, Volvo, Johnson, Evinrude and Tohatsu. We also sell and service
Yamaha pre-packaged outboards.
We have developed a Parts
And Accessories Department which has become a very successful additional profit
center, managed by Melanie Krause, who is set up as the heir-designate for the
business. Melanie is computer literate and educated, and has led the company in
this direction in the bookkeeping, service and parts department, with links to
suppliers. With Melanie's guidance, we have a keen eye on the Internet, and the
role it plays in our industry and our own business. Our company web site is very
active and is playing a significant role in sales.
With our basic service center nucleus, key
lines and an eye to the economy and the future, 3A Marine
Service is poised for continued
success.
In 2005, 3A Marine Service became one of the first U.S.
Marine Industry 5 Starr Certified Dealers. We consider this to be a great honor
and we will strive to continue to excel in facility, operations and customer
service to remain a certified dealership.
One other development is worthy of
mention. Mr. Lofgren, in the last few years, has had the opportunity to
serve the industry outside of the business. 3A Marine Service
is
a member of Massachusetts Marine Trades Association (MMTA), Marine Retailers
Association of America (MRAA), and Save the Harbor/Save the Bay (SHSB).
Mr. Lofgren is a past President of MMTA and serves on the Board of Directors for
SHSB, MMTA and MRAA. One interesting sidelight here is SHSB participation
in the development of the newly created Boston Harbor Islands Park. Here
we will push for preservation, for managed access, and perhaps create a major
destination for recreational boaters right here in our area.